Frequently Asked Questions
Support
Got burning questions?
Navigate your fire protection journey with confidence with us here.
Fire Protection Systems
Professional Services
Fire Alarm Panels
-
It’s is important to keep your fire alarm systems well maintained. According to Claus 6.3.3.2 of SS645, for Regular Testing of Fire Alarm, there are various prescribed duration recommended from daily to annual. For a professional analysis, do contact us for a detailed testing schedule that fits your fire protection needs.
-
In the event of the activation of a fire alarm, it is highly advised to assume that it is a real fire. However, false alarms occur due to a variety of reasons such as faulty devices, faulty cabling, or even temporary environment changes.
To lower the chances of false alarms, it is important that the right type of devices are deployed at suitable areas within the building and the installation is carried out and maintained by a competent Fire contractor.
-
Signs that your fire alarm system needs maintenance or upgrades include frequent false alarms or beeping sounds from your Fire Alarm Panel.
Additionally, if you notice any physical damage, it’s time to take action. For tailored advice, reach out to us and we can help out further!
-
We offer post-installation service and maintenance support and a round-the-clock emergency hotline to ensure ongoing reliability and performance of your fire alarm systems. This continuous support ensures that the fire alarm system remains in peak condition, providing consistent protection and peace of mind for building occupants.
-
Yes, we offer services to integrate a new fire alarm system with existing security infrastructure, ensuring seamless operation and compatibility within your building.
Fire Sprinklers
-
Common fire sprinkler systems include wet pipe, dry pipe, pre-action, and deluge systems.
The right choice depends on your building’s specific risks. If you need a customized solution, contact us, and we’ll arrange an assessment to help you choose the ideal system.. -
Regular inspections and maintenance are essential to ensure optimal performance.
Keep an eye out for visible signs of issues such as leaks or corrosion, and review the monthly service reports for accurate troubleshooting insights.
If you notice anything concerning, don’t hesitate to contact us for a professional evaluation.
-
Fire sprinkler systems should be visually inspected monthly, with a thorough test annually, alongside the PE inspection for Fire Certificate renewal.
Monthly checks ensure sprinklers, valves, and pumps are in working order, while yearly checks test control valves.
-
Yes, fire sprinkler systems can often be retrofitted in existing buildings.
Some modifications may be needed, and a Qualified Person will need to indicate the plan details, per the Fire Safety Handbook.
Contact us to learn more about the retrofitting process and how we can assist!
Fire Hosereels
-
Maintenance should occur at least once a year, with more frequent checks if your system is often used or exposed to harsh conditions. For a customized maintenance plan, contact us!
-
Inspection of the hose, nozzle, valve, and reel
Pressure testing
Leak detection and repair
Hose reel retraction and winding check
System cleaning and lubrication (if necessary)
Compliance documentation and safety reporting
-
If you notice any damage or malfunctioning parts with the fire hosereel, contact us for an urgent evaluation and repair.
-
If the fire hosereel cabinet is damaged (e.g., dented, rusted, or the door is malfunctioning), it should be repaired or replaced immediately.
A compromised cabinet can lead to poor protection of the fire hosereel, preventing effective use during an emergency.
Contact us for quick and reliable repairs to ensure the system remains operational and compliant with fire safety standards.
Wet And Dry Risers
-
Dry risers are empty pipes filled with water by the fire department, while wet risers are always filled with water.
Each has specific requirements based on building height. According to clause 6.2 from SCDF's fire code, dry rising mains shall be installed in buildings of habitable height more than 10m, but not more than 60m and wet rising mains shall be installed in buildings with habitable height exceeding 60m.
However, separate dry and wet rising main systems in a building are permitted. To find the best fit for your facility, contact us for an assessment.
-
Common issues include:
Obstructed or damaged valves: These can prevent water from reaching necessary areas during an emergency.
Leaks or corrosion in pipes or joints, which can reduce water pressure and system reliability.
Blocked or faulty pressure gauges: These prevent proper monitoring of the system’s water pressure. Regular maintenance and timely repairs, such as valve servicing or pipe replacements, can help prevent these issues.
If you notice any problems, it’s critical to contact us immediately for a professional evaluation and repair.
-
Both dry and wet risers need regular testing, typically twice a year, to ensure they’re in compliance and functioning properly. Contact us for a detailed maintenance plan tailored to your system.
-
Riser maintenance includes checking for decay, ensuring compliance with SS 575 standards, and verifying water supply, flow rates, and pressure.
For a comprehensive plan customized to your riser system, get in touch with us!
Kitchen Fire Suppression System
-
Kitchen Wet Chemical Fire Suppression Systems protect against kitchen fires, specifically those occurring around kitchen hoods.
These systems consist of a cylinder with a wet chemical extinguishing agent, a manual pull station, and discharge nozzles.
If the ambient temperature exceeds the system’s threshold or if the system is manually activated, the wet chemical discharges through the nozzles onto cooking appliances, plenum, and kitchen duct openings.
The chemical forms a foam layer that starves the fire of oxygen, preventing fire re-flash and minimizing damage.
-
Yes, it’s a legal requirement for commercial kitchens to have a compliant fire suppression system. However, a full risk assessment is recommended to determine your business’s specific needs.
-
The systems can be activated manually or automatically. They use fusible links that activate at a fixed temperature, automatically deploying the agent in case of fire.
Manual activation is also possible via a pull station. The system is designed to activate only when a fire occurs, not during normal cooking.
-
No, the wet chemical agent is a low-pH solution that reacts with the heat and grease, transforming into a soap-like foam that extinguishes the fire without damaging appliances.
The foam can be easily cleaned after discharge.
-
Works typically take a few hours, depending on the number of units and extent of any needed repairs.
Without regular inspections, the system may not function properly in an emergency. To avoid any interruptions to your business's cooking operations or costly repairs due to build-up, it is advisable to engage a professional to carry out the inspection and maintenance of your kitchen fire suppression systems.
-
Systems require servicing at least every six months, as recommended by the NFPA17A standard.
One-Time Testing
-
Our one-time testing service provides a complete analysis and testing of your building’s fire protection systems to ensure they’re operating effectively.
We assess your fire protection systems to ensure they are working properly and compliant with regulations.
-
Yes! You’ll receive a thorough report detailing our findings, recommendations, and any necessary follow-up actions.
-
If we discover any issues, we’ll offer practical solutions and support to bring your systems up to code.
-
Just contact us via phone or email, and we’ll set up a time that works best for your team. We look forward to helping with your safety needs!
Addition, Alteration & Reinstatement
-
For A&A works, updating your fire safety systems may be necessary. Fire Safety Bureau guidelines require floor plan submissions and endorsement by a Qualified Person (QP) for changes.
Contact us to guide you through this process with a tailored, efficient plan.
-
Renovations and extensions often require re-routing or modification of existing fire alarm, sprinkler, or suppression systems.
Our specialists will assess the work plans and provide guidance on how these systems will be affected.
We ensure that any system are completed with minimal disruption, while ensuring compliance with fire safety regulations and maintaining your building’s fire protection standards.
-
The timeline for completing upgrades or modifications depends on the scope of the addition or alteration.
Typically, fire protection system modifications can be completed in stages that align with the construction schedule.
We will provide you timely updates along the way and work closely with your construction team to ensure that fire safety measures are in place throughout the project, without delays or compliance issues.
-
Any addition or alteration of the building layout may impact the fire protection requirements, such as the need for additional sprinklers, smoke detectors, fire alarms, or riser systems.
We will assess the scope of the changes and recommend any necessary upgrades or adjustments to your existing systems to maintain safety and compliance so that they are appropriately scaled for the new building configuration.
Fire Certificate
-
Fire certificates are valid for 12 months, after which annual renewal is required to maintain compliance with fire safety regulations.
-
A fire certificate requires engaging a Professional Engineer (PE) and a competent fire contractor to test fire protection systems.
Once approved by the PE, the certificate is issued and valid for 12 months. Contact us for guidance on obtaining your fire certificate.
-
The process typically takes about two weeks. We will provide timely updates to keep you on track on each step of the way to ensure a fuss-free approach during this process.
-
Building owners, landlords, or authorized representatives can apply for a fire certificate. Under the Fire Safety Act, public buildings with occupancy loads over 200 must have a valid certificate.
FSSD Submission
-
For FSSD submission, specific documents are required depending on the type of fire safety works plan being proposed. For building plans, you need one set of plans, an application form, plan fees, a QP's declaration form, occupancy load calculations, and any supporting documents. For air conditioning and mechanical ventilation plans, the requirements include one set of plans, an application form, plan fees, a QP's declaration form, and pressurisation staircase calculations. For fire protection plans, you need one set of plans, an application form, plan fees, a QP's declaration form, and sprinkler hydraulic calculations.
Required documents may also vary so for a full list and submission assistance, do contact us to help you expedite this process with great ease.
-
Its varies depending on the scope and complexity of the works. It takes anywhere in between 3 weeks to 3 months. As the process duration depends on project scope and complexity.
For a more accurate analysis and assessment, do feel free to contact us for more information!
-
Rejections come with feedback on needed changes. We provide professional support to resolve issues and guide you through re-submission to achieve compliance.
-
Yes, we assist with re-submissions by addressing feedback and ensuring all fire safety requirements are met for approval.
Fire Safety Manager
-
An FSM role is to develop an emergency response plan (ERP) for their respective building and to conduct checks on any fire hazards or fire safety infringements.
Their role is also to equip the building's stakeholders with sufficient knowledge on fire safety, conduct fire drills and tabletop exercises bi-annualy and assist the owner with the application of FC when necessary.
In accordance to the Fire Safety Handbook from the Fire Safety Bereau, FSM are also assigned to ensure that the fire safety systems in buildings are maintained and operational at all times.
FSM are also required to provide the owner with a monthly and annual inspection report.
-
Fire Safety Managers are required for commercial and industrial buildings with specific occupancy loads (e.g., over 9 floors, 5,000 sqm, or 1,000 people) to ensure fire safety compliance.
Our team can help you appoint an FSM to meet these regulatory requirements.
-
Larger buildings with an occupant load of 5,000+ people, extensive floor areas, or complex fire safety plans may need a Senior Fire Safety Manager, as mandated by regulations. Reach out to us for assistance with appointing a qualified FSM for your facility.
-
They will assess the building’s risk factors, fire equipment, regulatory compliance, emergency readiness, fire detection systems, and employee training on fire safety.
Contact us to arrange an audit to keep your building compliant and safe.
Awareness Programme
-
Our fire safety talks cover essential practices, emergency procedures, and using fire protection equipment. Tailored content includes fire safety, fire science, precautionary measures, and emergency responses like tabletop exercises and fire drills.
-
Each session typically lasts 30 to 60 minutes, depending on the topic and audience involvement.
-
Our trained fire safety managers and skilled staff lead all demonstrations to ensure you receive accurate, engaging information.
-
Fire drills are recommended annually to familiarize everyone with evacuation procedures, as advised by the Fire Safety Bureau. For more information or assistance, contact us!
-
Simply reach out by phone or email, and we’ll arrange a time that works for your team’s schedule. If you have any customized requests during the event, please let us know so we may assist you to the fullest.
Fire Extinguisher
-
For commercial use, each fire extinguisher will come with a new servicing sticker showing the valid service date, along with a PSB TUV SUD Control Tag when applicable. This will include wall mount but installation service fees can vary.
-
No need to discharge-test your fire extinguisher! Just check that the pressure gauge indicator is in the green zone, and you’re good to go.
-
New extinguishers in Singapore are now all standardized in red. Older blue or green ones signaled the type of medium but are no longer compliant. For peace of mind, replace it with a new, red extinguisher.
-
Servicing checks fire extinguishers to ensure they’re in top condition, including the pressure gauge, weight, pin, and cylinder. If our team finds low dry powder, the extinguisher will need to be sent back to our office for refilling.
-
During servicing, we check the pressure gauge, safety pin, and seal, inspect for physical damage, and ensure the extinguisher is easily accessible. For more details, refer to the Singapore Standards for Fire Extinguishers and if you have any other questions, we are more than eager to help!
-
It’s mandatory for commercial use under the Fire Safety Act. For residential use, it’s not required but highly recommended. If you do require servicing assistance, simply reach out to us for an assessment and we will do our best to help.
Home Fire Alarm Device
-
The installation process takes approximately 30 minutes. However, if you have something more specific in mind, just reach out to us, and we’ll do our best to assist you
-
Yes, the installation of Home Fire Alarm Devices usually involves drilling to securely mount them onto the ceiling.
-
Yes, the HFAD comes with a 10-year battery life warranty and a 5-year limited warranty for manufacturing defects.
-
It’s recommended to install HFADs in common living spaces while keeping them away from areas like kitchens and prayer altars to prevent false alarms. If you need more guidance on installation locations, feel free to ask—we’re here to help!
-
Yes, for interconnected models, there is a limitation of up to 40 units, including remote controls. If you have any specific questions or need further details, just let us know—we’re here to help!
Fire Blanket
-
No, fire blankets don’t expire and are designed for long-term use. However, it’s good practice to inspect them regularly for any signs of wear or damage.
If you have concerns or questions about maintenance, reach out to us anytime!
-
Fire blankets typically do not come with a warranty, as they are built for durability. If you have questions about their care or maintenance, we’re here to assist.
-
To use a fire blanket:
Place the blanket fully over the cooking appliance or fire source to cut off the oxygen supply and smother the flames.
If escaping from a fire, our fire blankets (measuring 1.2m x 1.8m) provide coverage for up to two people.
-
Fire blankets should be stored in an easily accessible location for emergencies, especially in areas where fire can pose a risk.
Residential
-
No. In the event of a fire, call 995 to inform SCDF.
-
For home use, extinguishers of up to 3kg are easy to deploy. A versatile option would be the dry powder Fire Extinguisher. As every home is unique, please reach out to us for an accurate assessment.
-
A fire extinguisher is a pressurized cylinder, and any physical damage can be hazardous. If you notice corrosion or dents, it’s important to get it replaced for your safety. We're here to help with that!
-
You can drop off your fire extinguishers at our office for servicing and pick them up after 2 working days. Alternatively, feel free to contact us to arrange for pickup and delivery, though transportation fees will apply.
Fire Hydrants
-
Maintaining fire hydrants involves using specialized tools to measure flow rate, static pressure, and running pressure, ensuring the hydrant is ready for emergency use by SCDF. In accordance to SS 575 Claus 10.3, Need a tailored maintenance schedule? Just reach out to us!
-
Fire hydrants require annual maintenance, along with adherence to local guidelines. For an assessment and maintenance plan, contact us, and we’ll help keep your hydrants in top condition.
-
According to SS 575 (Formerly CP 29), under Claus 11.1.1, it is stated for Fire Hydrants to be maintained at least once a year. If you have not got one yet, you may contact us to arrange for one today.
-
We will send you a comprehensive test report that adheres to the SS 575 Code of Practice under Claus 10.8, we will provide:
Date and time of Inspection
Person carrying out the test
Test Results and Defects
Any external factors significantly affecting the results
Follow-up actions required
Work carried out as a result of follow-up action with date and result of retest
Still have some more questions that require assistance?
Our friendly fire safety solutions experts are here to help! Please do not hesitate to reach out to us by filling up this form and we will find a way to lend you a helping hand!
Address
3 Ang Mo Kio Industrial Park 2A
#03-11, Singapore 568050
Click Here to Find Us On Google Maps
Email:
Hotline:
+65 6482 3266 (Mon-Fri: 0830-1730)